Emergency Service Support

When every minute matters

The emergency service support of ASANSIORITE.COM ensures a fast and professional response to any emergency situation involving elevator equipment. Our mobile service teams are equipped with a full set of tools and the most commonly needed spare parts, which allows most faults to be resolved on the very first visit.

We understand that a blocked elevator means not only inconvenience but also a potential risk to people's safety. That is why our priority is the fastest possible response and effective resolution of the problem on site.

How the emergency service works

1. 1. Call the emergency line

   Contact us by phone at +359 886 200 100 at any time of day or night. Our dispatcher will receive the call, gather the necessary information about the problem and immediately direct the nearest available service team to your site.

2. 2. Diagnosing the problem

   Our technician arrives on site, performs a complete diagnostics of the elevator system and identifies the exact cause of the fault. If passengers are trapped, releasing them is the first priority, followed by an assessment of the damage.

3. 3. Resolving the fault

   Once the cause has been identified, the technician proceeds with the repair. In most cases the problem is resolved on site during the first visit. If special spare parts are required, we ensure the temporary safeguarding of the equipment and arrange delivery as quickly as possible.

What the emergency service covers

Our emergency service covers all types of emergency situations related to elevator equipment:

• Blocked elevator with or without passengers in the car
• Unusual noises, vibrations or shaking during movement
• Door malfunctions - they do not open, do not close or open during movement
• Power outage and problems with the emergency power supply
• Activation of safety systems - safety gear, overspeed governor
• Inaccurate stopping at floors (levelling problems)
• Control failures - buttons, displays, signalling
• Oil or fluid leaks in the shaft or the machine room
• Emergency situations in case of fire, flood or earthquake
• Any other faults that prevent normal operation

Service coverage

Our emergency service covers the entire territory of Bulgaria, with priority service in Sofia and the regional cities. We have mobile service teams strategically distributed across key points in the country to guarantee the fastest possible arrival in emergency situations. For sites with a subscription contract, we offer a guaranteed response time of up to 2 hours.